By the end of this program, participants will be able to:

• The Communication Process
• Barriers of Effective Communication
• Steps of Monroe's Motivated Sequence
• Questioning Techniques
• Role of Active Listening in communication
• Role of Body Language in Communication
• Method of Writing Effective Emails
• AIDA: Attention-Interest-Desire-Action Tool

This training is suitable to a wide range of professionals but will greatly benefit:

• Managers and supervisors responsible for team performance.
• Business leaders seeking to enhance organizational effectiveness.

Secretary General
Academy of Certified Human Resource Professionals